1.1. 24/7 Best Emergency Services takes pride in the quality of service provided as an introducing agent and in the professional relationship between independent Technicians and Consumers.
The Company is committed to maintaining high service standards and requires all Technicians to act honestly, ethically, and professionally when performing any Call-Out Contract or Repair Contract.
1.2. This Code of Conduct sets out the standards and behaviours expected of Technicians when undertaking Call-Outs and any subsequent Repairs arranged through the Company.
1.3. This Code is based on three core values which the Company considers fundamental to fair and responsible commercial practice.
2.1. By accepting work introduced by 24/7 Best Emergency Services, a Technician agrees to operate in accordance with the following core values:
Delivering competent, professional, and reliable repair services.
Protecting Consumers from:
Bullying
Discrimination
Exploitation
Harassment
Ensuring all pricing, estimates, and payments are clear, fair, and properly explained.
2.2. All Technicians are required to read and understand this Code of Conduct fully. Once the Company’s Terms come into effect, strict adherence to this Code is mandatory.
2.3. Any questions regarding this Code should be raised directly with the Company.
2.4. Technicians are encouraged to report concerns regarding the conduct of other Technicians where a breach of this Code is suspected.
A Technician agrees to:
3.1.1. Comply with all applicable industry standards, certifications, and professional codes relevant to their trade.
3.1.2. Perform all Call-Outs and Repair Contracts with reasonable care and skill.
3.1.3. Attend the Consumer’s premises within the agreed timeframe and notify the Company promptly of any delay so the Consumer can be informed.
3.1.4. Attend fully equipped with the appropriate tools required to carry out the service.
3.1.5. Never attempt work beyond their competence or that may endanger themselves or the Consumer.
3.1.6. Act respectfully when entering a Consumer’s premises and provide identification upon request.
3.1.7. Never enter into a Call-Out or Repair Contract with a person under the age of 18 unless a responsible adult is present.
3.1.8. Provide fair, honest pricing and never charge above the agreed or published Technician tariff.
3.1.9. Clearly explain estimated repair duration and required materials before agreeing to any Repair Contract.
3.1.10. Allow the Consumer the opportunity to decline the Repair Contract without pressure.
3.1.11. Never pressure, coerce, or intimidate a Consumer into agreeing to additional work.
3.1.12. Carry out repairs diligently and never deliberately inflate time, materials, or cost.
3.1.13. Upon completion, explain:
The fault identified
The work carried out
Any materials used
Any after-care advice
3.1.14. Promptly notify the Company of job completion and confirm final charges through the designated system.
3.2.1. Bullying is defined as any offensive, intimidating, malicious, or insulting behaviour that causes distress or fear.
3.2.2. Bullying may include:
Physical or psychological threats
Intimidating supervision
Derogatory remarks
3.2.3. Bullying of any form towards Consumers is strictly prohibited.
3.2.4. This applies throughout all stages of service delivery and payment arrangements.
3.3.1. Technicians must not discriminate against any Consumer on the basis of protected characteristics, including age, disability, gender reassignment, race, religion, sex, sexual orientation, or other legally protected grounds.
3.3.2. Prohibited conduct includes:
Direct discrimination
Indirect discrimination
Harassment
Victimisation
Disability discrimination
3.3.3. Any discriminatory behaviour toward a Consumer is a breach of this Code.
3.4.1. Technicians must never exploit a Consumer’s vulnerability, distress, or misfortune.
3.4.2. Special care must be taken where Consumers may be vulnerable due to age, disability, mental capacity, or emergency circumstances.
3.4.3. Exploitation in pricing, conduct, or payment arrangements is strictly prohibited.
3.4.4. Technicians must act with empathy and professionalism, particularly during emergency call-outs.
3.5.1. Harassment includes any unwanted conduct that violates dignity or creates an intimidating or offensive environment.
3.5.2. Harassment may be sexual or related to protected characteristics but is unacceptable in all forms.
3.5.3. Examples include:
Unwanted physical contact
Offensive language or jokes
Inappropriate messages or images
Threatening or humiliating behaviour
3.5.4. Harassment of Consumers is strictly prohibited at all times.
3.6.1. Technicians must ensure Consumers fully understand all charges.
3.6.2. Any increase in price must be communicated immediately with clear justification.
3.6.3. Invoices must be issued promptly and no later than 24 hours after completion.
3.6.4. Technicians must not invoice using the Company’s name, logo, or trademarks.
3.6.5. Payments must be handled professionally and never demanded through intimidation. Cash payments must only be accepted where agreed by the Consumer.
3.6.6. A Technician must never refuse to leave a property or apply pressure to obtain payment.
4.1. 24/7 Best Emergency Services reserves the right to amend this Code of Conduct at any time.
4.2. Technicians will be notified in writing of any amendments and their effective date.
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